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Frequently Asked Questions

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Illustration of three people collaboratively designing a website interface.

General Web Development & Design

We provide a full range of web development and design services, including:

  • Accessible and Custom Website Design. We create beautiful, accessible and user-friendly websites customised and tailored to your brand's needs.
  • Web Development. We specialise in building high-performance, responsive and accessible websites using modern frameworks Webflow.
  • Web Accessibility Auditing. We offer a range of accessibility audits tailored to your needs, whether you're looking for a quick overview or an in-depth evaluation of compliance
  • E-Commerce Solutions. We design secure and scalable online stores using platforms like Shopify.
  • Search Engine Optimisation (SEO). We will optimise your site structure and content to increase visibility on search engines.
  • Website Maintenance & Support. We offer ongoing site maintenance, updates, security patches, and technical support to ensure your website stays optimised and secure.

Getting started is simple:

  1. Contact Us. Fill out our online form or email us to discuss your project.
  2. Consultation. We’ll schedule a meeting to understand your vision, goals, and requirements.
  3. Proposal & Quote. We'll prepare a detailed proposal outlining the scope, timeline, and costs.
  4. Project Kickoff. Once approved, we begin the design and development process!

We focus on creating a collaborative environment to ensure your new website meets—or exceeds—your expectations.

Web development pricing varies depending on factors such as:

  • Complexity and Size. A simple brochure-style site will be more affordable than a feature-rich e-commerce platform.
  • Design Requirements. Custom designs and features will typically cost more.
  • Functionality. Advanced features (like booking systems, membership portals, or API integrations) increase the overall price.

We offer custom quotes based on your specific business goals and requirements. Contact us for a detailed proposal that aligns with your budget and objectives.

It depends on the complexity. A simple website can take 2-4 weeks. A typical website can take anywhere from 4 to 12 weeks to design and develop. We will provide a clear timeline during our consultation and proposal.

Absolutely. We prioritise responsive web design to ensure your site looks and functions perfectly on desktop, tablet, and mobile devices. With the majority of online traffic now coming from mobile users, having a mobile-friendly website is crucial for both user experience and SEO rankings.

Yes, we offer a range of website maintenance and support packages to keep your site secure and up to date. This includes:

  • Regular Updates. We ensure your CMS, plugins, and integrations are up-to-date.
  • Backups and Audits. We handle website backups, and we'll make sure your site adheres to changing accessibility standards.
  • Security Monitoring. We use Cloudflare to protect against cyber threats.
  • Technical Support. We're always available to address any issues or questions you may have.

Our goal is to give you peace of mind so you can focus on running your business without worrying about technical upkeep.

Absolutely. We specialise in website redesign projects, transforming outdated sites into modern, user-friendly platforms. Our process typically involves:

  1. Audit & Analysis. Identifying current pain points and opportunities for improvement.
  2. Design & UX Upgrades. We'll create prototypes to plan the visuals, layout, and user flow for a better experience, and then develop based on your feedback.
  3. SEO & Performance Optimisation. We can improve your page speed, mobile responsiveness, and search engine visibility.

Whether you need a minor refresh or a complete overhaul, we can tailor a solution that meets your needs and goals.

Yes. We have extensive experience creating e-commerce solutions that help businesses sell products and services online. We work with Shopify, and can integrate features such as secure payment gateways, shipping options, and inventory management.

Yes, SEO best practices are part of our core web development process. We ensure:

  • Clean Code & Fast Loading Times. Search engines favour well-structured, fast-performing sites.
  • Mobile Optimisation. Responsive design is essential for ranking in mobile searches.
  • Keyword-Optimised Content. We can assist with on-page SEO to help you rank for relevant keywords.
  • Metadata & Structured Data Markup. Proper meta tags and schema implementation can boost visibility in search results. We can help with this.

We offer comprehensive branding services, including logo design, colour palette creation, and visual identity development. We also provide copywriting and content strategy to ensure your website communicates your brand message effectively.

Yes, we can take care of hosting! We also assist with domain registration, DNS configuration, and any additional setup required for a smooth website launch.

Web Accessibility

Yes, we prioritise accessibility in every project! Backed by PhD-level expertise in web accessibility, we follow WCAG 2.2 AA standards in all projects. Our approach to accessible design involves:

  • Proper Headings & Semantic Structure. Using clear headings (H1, H2, H3) and ARIA labels for screen readers.
  • Contrast & Colour Checks. Ensuring text and background colors meet WCAG guidelines for visibility.
  • Keyboard Navigation. Designing site layouts so they can be fully navigated without a mouse.
  • Alt Text for Images & Media. Providing descriptive alt tags to aid users with visual impairments.‍
  • Testing & Validation. We use a combination of manual and automated testing to identify and fix accessibility issues. We also test our sites using assistive technology.

Web accessibility is essential because it:

  1. Expands Audience Reach. An accessible website welcomes users of all abilities, increasing overall site traffic.
  2. Improves User Experience (UX). Accessibility features often enhance usability for everyone, not just individuals with disabilities.
  3. Reduces Legal Risks. Many regions have regulations (such as the Equality Act in the UK, ADA in the U.S., and AODA in Canada). These laws mandate digital accessibility.

An accessible site not only benefits your users but also can improve SEO and brand reputation.

Accessibility is an ongoing process, and we use a continuous improvement approach.

  1. Regular Audits & Testing. We periodically run automated and manual accessibility tests on all of our websites.
  2. Content Updates. When adding new content, we ensure heading structure, alt tags, and colour contrasts remain compliant.
  3. Training & Education. We stay updated on the latest WCAG guidelines and best practices to keep your site aligned with current standards.